Inspectors go back to the problematic mental health facility Hill Crest

generic illustration of a doctor walking down a hallway

An unruly mental health facility that was the subject of a BBC investigation into subpar care has welcomed back inspectors.

The Care Quality Commission (CQC) gave Hill Crest in Redditch, Worcestershire, an inadequate rating after discovering a "significant deterioration" in safety on the ward during a visit last year.

There are allegations of staff members dozing off while on duty, staff members attacking patients, and a bullying culture.

The NHS trust has already expressed regret.

The Herefordshire and Worcestershire Health and Care NHS Trust, which oversees Hill Crest, has stated that it is concentrating on improving care.

On September 5th, it delivered its improvement action plan to the CQC.

The watchdog claimed that before inspectors arrived back on Tuesday, it had wanted to give the NHS trust time to implement that action plan.

The 18-bed, mixed-gender Hill Crest ward provides care for people with severe mental illness who are between the ages of 18 and 65 as well as those who are being detained under the Mental Health Act.

A former patient told the BBC that she could recall four instances in which the staff at the facility failed to keep an eye on her while they should have been sleeping.

She added that her father had stayed outside the structure overnight because he was so worried about her security.

Inspectors from the CQC discovered several reasons for concern during an unannounced visit they made over the summer, including inadequate staffing, incidents involving sexual safety, and poor building maintenance, including exposed electrical wires.

The watchdog also cited an earlier incident in which a patient tried to throw sugar and boiling water at a staff member.

Two boilers were still in use, the report said, showing that no lessons had been learned from the incident and that no steps had been taken to reduce any potential future risks.

After the visit on Tuesday, a report will be released.

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