Royal Mail's ban on international packages is "costing me hundreds of pounds."

Emily Thomson

Two weeks after Royal Mail was subjected to a cyberattack, Romford jeweler Emma Thomson claims she is losing hundreds of pounds as a result of delivery problems.

To quote her to the BBC, "It's a nightmare.". It has dragged on for too long. ".

Other businesses that depend on sending things abroad have also complained about how it has affected their bottom line.

To fix the problems, Royal Mail claims to be "working around the clock.".

The company's computer systems used to dispatch deliveries overseas were harmed by a ransomware attack that targeted them.

Malicious computer software known as ransomware locks down systems and encrypts data. Criminals typically demand money before disclosing the information.

On Tuesday, January 10, the issue first surfaced. The next morning, customers were informed of the issue.

In an effort to recover from the attack, Royal Mail has resumed the export of backlogged parcels and is now accepting new letters for overseas delivery.

For the time being, it still cautions against sending brand-new packages abroad.

The amount of time it has taken has businesses frustrated.

Despite acknowledging that Royal Mail was a victim of a cyber-attack, Ms. Thomson believes the organization should have resumed operations more quickly.

She says, "You'd think they'd have safeguards and precautions for this kind of thing.

From her jewelry business Gemz by Emz, Ms. Thomson typically sells about 40% of its products in the US and Ireland. She relies on Royal Mail for those deliveries.

She claims that using other companies to send her products internationally after the cyberattack is costing her an extra £6 per package. "That money is coming out of my pocket. ".

Other items that had been posted prior to the incident are still in the hub and are awaiting delivery. She claims that they haven't moved for several weeks.

In addition to the postal strikes in the run-up to Christmas, which also had an impact on her busiest week, she estimates that all of this will end up costing her a few hundred pounds per month for as long as it continues.

Sarah Turner
Sarah Turner uses Royal Mail to sell goods internationally.

Owner of Little Beau Sheep in Ilkely, Yorkshire, Sarah Turner, concurs that the circumstance is "frustrating.".

We are relying on the goodwill and patience of our customers, but she warns that this will end.

Since Royal Mail is one of the more reasonably priced providers of international deliveries for small parcels, her business, which sells wool tumble drying balls, uses it.

She claims that sending them via alternative means would end up costing more than the item is worth because she has a number of pending international orders that she is unable to despatch as a result of the cyber-attack.

She believes there should be more communication. We are unable to advise our customers as there is no indication of how long this will last.

"The [total] cost [to us] will depend on how long this drags on, but it just compounds the problems from last year,". ".

She is concerned that customers who have orders that are still being processed might decide to cancel them while others might decide to put off making purchases.

She is currently still taking orders, but she has to inform clients that she is unable to send their purchases at this time.

The issue with Royal Mail's international delivery system, according to Michelle Ovens, founder of Small Business Britain, is "yet another headache" for businesses.

"When the UK economy is stagnant, small businesses can pursue growth by looking for opportunities abroad, especially through exporting.

Small businesses must take immediate action to address this issue because they simply cannot afford to miss out on global opportunities. ".

Customers may be frustrated, but Royal Mail is "not being unusually slow," according to Ciaran Martin, an Oxford University professor and former director of the National Cyber Security Centre, who told the BBC that.

These kinds of incidents require time to recover from, according to him, and quick resolutions to ransomware attacks are "very rare.".

Even if a company implements workarounds in the interim, he noted that attacks of this nature can cause extensive network damage that can take a long time to repair.

"What people don't understand about such attacks is that the computer networks get damaged and take some time to recover, whether or not you pay the criminal whatever they are demanding. ".

The disruption was apologized for by Royal Mail.

"Our first priority is to clear export packages that have already been processed and are awaiting shipment. A spokesperson said, "We are still making good progress.

Customers are asked not to send any new international packages "until further notice" by the company.

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